Do I need an active internet connection to play?
Yes, an internet connection is required at all times to play our games. They are online co-op games, so you and your partner stay connected to each other while you play. Achievements and updates need an internet connection too.
Having trouble connecting? See our connection issues guide.
Looking for something else?
All help topicsMore help
Stuck on a puzzle?
Select Hint in the top right corner of the puzzle. You can also ask other players on our Discord server, or watch the Parallel Experiment walkthrough.
Looking for a partner?
Join the "Find a Detective" channel on our Discord server and meet other players looking for someone to play with.
Game updates
New versions and fixes are announced in the patch notes on our blog.
Contact us
Didn't find an answer? Write to us at [email protected] or ask on Discord. To help us solve the problem faster, please include:
- the game and its version (shown in the main menu)
- where you got it: Steam, App Store, Google Play or our website
- your device and operating system, e.g. iPhone 13 with iOS 18 or Windows 11
- what happened, and what you were doing just before
- a screenshot or video, if you can
We're a small team from Poland, so we may not reply right away, but we read every message.